Clinical-Care Improvement Programs (Vol.1)
Clinical-Care Improvement Programs (Vol.1)
Quality Measurement and Feedback - Changes in Chart Reviews Give Fast Turnaround of Data to Practices
Community Care networks and practices are getting practice results and data from chart reviews in a matter of days, not months. A new system of multi-disease chart reviews has sped up getting the results back to practices. Community Care has been guided by performance measures since its start in 1998, and in changes currently being implemented by Community Care staff, instead of focusing on specific illness initiatives, reviews are more holistic. Community Care partners with the N.C. AHEC Program to ensure impartial outside reviews. A consistent panel of health care professionals (pharmacists, nurses, and others) receives extensive training on the chart review process, which now includes automated data entry using a Multi-Disease web-based audit tool. Reviewers will conduct thorough chart reviews in each network, on a random selection of charts in more than 1,200 practices. The new process will result in broader analysis and will speed the return of data to community-based practices.
The new system, which has completed 50 percent of its audits as of July and will be fully complete by the end of 2009, is a 'huge leap' for the practices, said Jennifer Cockerham, Chronic Care Coordinator with Community Care. Between February and November 2009, AHEC will conduct about 26,000 chart reviews, compiling the data into network-level reports to be distributed in December 2009 or January 2010. For more details on the chart reviews, please see http://www.communitycarenc.com and click under the Quality Improvement pull-down menu to the Introduction bar to find more on Quality Measurement and Feedback initiatives.
Interconception Care Update
An analysis of the proposed Interconception Care Waiver showed anticipated costs about 25 times higher than the potential savings. In the state's current budget shortfall, and likely in any budget year, this differential has precluded the Division of Medical Assistance from moving forward on a waiver as originally designed. A number of different proposals during a recent conference call were suggested and are currently being investigated. Some of these proposals include expansion of the Nurse Family Partnership Program, conducting a smaller pilot project with modifications to the original Interconception Care Waiver within several networks, and examination of similar initiatives in other states.
In addition, a separate suggestion is to engage in a quality improvement program similar in scope to other Community Care quality improvement initiatives, such as asthma and diabetes. There are already a number of quality initiatives in the State around obstetrics care and the question is how to enhance these programs. In addition to existing quality initiatives, there are many groups working in North Carolina that align with Community Care, such as the Perinatal Quality Collaborative of N.C. or the Family Medicine Maternal Child Health Committee. Finally, there are regional perinatal quality improvement initiatives, including IMPLICIT. (Please see theJournal of the American Board of Family Med 2009; 22 380-386; 'Improving Maternal Care with a Continuous Quality Improvement Strategy: A Report from the Interventions to Minimize Preterm and Low Birth Weight Infants through Continuous Improvement Techniques (IMPLICIT) Network', http://www.jabfm.org/cgi/content/abstract/22/4/380.
A high risk OB work group has been initiated in partnership with the Division of Public Health. Opportunities to identify the highest risk Medicaid pregnant women will be explored as well as potential interventions that will increase birth weights, decrease NICU admissions and increase intervals between pregnancies.
Community Care/Division of Aging Pilots
N.C. DHHS Secretary Lanier Cansler, with encouragement from AARP, has held a series of meetings with Community Care and Division of Aging staff to discuss how the Division of Aging and its community partners can join with Community Care in improving the management and coordination of care for aged, blind and disabled enrollees with medical, mental, social, or functional needs. The goal of the project would be to develop pilot programs that will create replicable approaches of community collaboration. Possible pilot counties include:
• Buncombe / Madison
• Cumberland
• Lincoln
• New Hanover
• Orange / Chatham
State Employees Health Plan
At the request of the State Employees Health Plan (SEHP), Allen Dobson, MD, Warren Newton, MD, Chris Collins, and Tork Wade met in early June with Derek Prentice, Consulting Medical Director, and Anne Rogers, Director of Integrated Health Management to discuss potential opportunities for working together. After a productive first meeting, the next step will be a follow-up in late July to brief SEHP staff on the current status of Community Care clinical improvement and analytical efforts.
Kate B. Reynolds Prevention Grant - Stroke Prevention and Childhood Obesity
The Kate B. Reynolds Foundation has provided funding to Community Care, through the NCFAHP (North Carolina Foundation for Advanced Health Programs, Inc.) to develop and implement a two-pronged prevention initiative. One prong of the initiative is targeting stroke prevention and the other is targeting childhood obesity. Three Community Care networks (Carolina Collaborative Community Care, Northwest Community Care and Sandhills Community Care Network) are participating in a stroke prevention initiative. There are four networks participating in the childhood obesity initiative (Access II Care of Western N.C., Carolina Community Health Partnership, Partnership for Health Management and Community Care of Wake and Johnston Counties).
In the stroke prevention initiative the networks are targeting Medicaid enrolled patients with hypertension and defining two subgroups to receive more intensive interventions - patients who have a primary care provider within one of the 18 'target practices' and patients whose pharmacy claims history indicates that they are not taking their blood pressure medication regularly. The 18 large target practices receive provider education, chart audits and performance feedback. Each network has developed a plan for physician and practice education based on local resources and practice preferences. A quick-reference physician guide to evidence-based clinical guidelines pertinent to stroke prevention / cardiovascular risk reduction had been developed and disseminated (also available on the Community Care web site). Between 800 and 1,200 high-risk patients will be invited to participate in a telephonic program for patient education and tailored self-management support, using a model developed by Dr. Hayden Bosworth and colleagues from Duke University and the Durham VA Medical Center. Objectives are to demonstrate a 10 percent improvement over baseline clinical performance metrics (such as blood pressure control, cardiovascular risk factor assessment, cholesterol management, and appropriate use of aspirin) in target practices; and increased awareness of treatment goals and adherence to blood pressure medications among high-risk patients. Early accomplishments include the following: high rates of provider and practice participation in educational programs and performance review, improved clinical flow processes, and successful recruitment and retention of patients into the self-management program.
The childhood obesity initiative is targeting Medicaid enrolled patients between the ages 2 and 18 in 113 practices. Providers and primary care practices are aiming to increase BMI (body mass index) screening and improve self-efficacy in assessing patients for overweight and obesity. In partnership with the N.C. Division of Public Health, provider toolkits based on evidence-based guidelines were developed and distributed. In addition, family education messages about healthy eating and physical activity were included in the pilot. Accomplishments to date include training practices in the use of obesity screening tools (practice re-design workshops); assisting practices in designing and implementing co-location models with nutritionists; establishing links to community resources for patient and family education; and increasing the use of BMI screening and completing an initial needs assessment.
The pilot networks will be able to develop a model that can be replicated in other networks and communities and will help Community Care in the development and implementation of meaningful preventive measures.
Staffing End of Life Care Initiative
Dr. Jonathan Fischer has joined the Community Care team on a part-time basis. Much of his 'other' time is spent working as a primary care physician at Piedmont Health, a federally-qualified health center. Dr. Fischer will lead an 'end of life care' initiative for Community Care, and he can be reached at fischerj@piedmonthealth.org. Anyone interested in participating in a work group on end of life or having their network participate as a pilot site, should email him or Denise Levis, at Denise.Levis@dhhs.nc.gov.

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